Shipping policy

At STELLALOOM, we strive to provide excellent service, including the secure shipping of your packages. We offer multiple shipping options with tracking numbers so you can monitor your shipment as it travels to your doorstep.
--- INTERNATIONAL STANDARD SHIPPING ---
We select affordable shipping options through Priority Mail International. Order processing takes 3–7 business days after receipt. Delivery ranges from 15–30 business days depending on your proximity (excluding Sundays and holidays) with no guaranteed delivery time. Due to varying international customs procedures, STELLALOOM cannot be held liable for packages once they leave our warehouse. If you experience tracking issues or do not receive your package, please contact the carrier directly to file a report. In some cases, based on the total order value, we may select a shipping method requiring a signature upon delivery. To ensure tracking confirmation to your door, you can contact customer service directly at 2525801015585@student.tdmu.edu.vn.
HOW CAN I TRACK MY ORDER?
Once your item is shipped, you will receive an email with your tracking number to monitor your shipment.