Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
   We currently accept payments via PayPal. Simply select this option during checkout for a secure transaction.

2. How can I track my order?
   After your order ships, you’ll receive a confirmation email with a tracking number and a link to track your shipment. You can also view order status in your account on our website.

3. What is your return policy?
   We offer a hassle-free return policy. You have 30 days from the delivery date to request a full refund or exchange. Items must be unworn and in their original packaging. Please refer to our Return Policy for full details.

4. Do you ship internationally?
   Yes, we provide international shipping! Shipping costs and delivery times may vary by destination. Please check our Shipping Policy for more information.

5. How can I contact customer support?
   Our customer support team is here to help! Feel free to reach out with any questions or concerns at phamkien262003@gmail.com.

6. Can I change or cancel my order after placing it?
   If you need to change or cancel your order, please contact us promptly. We’ll do our best to accommodate, but please note that changes may not be possible once the order is in processing.

7. Are ProHeat products safe and durable?
   Yes, ProHeat products are designed with high-quality materials for safety and durability, providing reliable warmth and comfort.

8. What if my item is damaged or defective?
   If you receive a damaged or defective item, please contact us immediately. We’ll provide a replacement or full refund as needed.

9. How do I care for my ProHeat apparel?
   To maintain product quality, follow the care instructions included with your ProHeat item. Avoid harsh chemicals, and only machine wash items as specified in the product care guide.

If you have any other questions not covered in this FAQ, please feel free to reach out to us at tmproheat@gmail.com. We are here to help!