Refund and Return Policy

Refund and Return Policy

At ProHeat, your satisfaction is our top priority. We want you to love your heated products as much as we love creating them. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy is designed to ensure a smooth and hassle-free experience:

Hassle-Free Returns

You have 30 days from the date of delivery to initiate a return. If you are not completely happy with your purchase, simply reach out to us, and we will guide you through the return process.

Refunds

Once we receive your returned item and confirm its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Condition of Items

To be eligible for a return, items must be unworn, undamaged, and in their original packaging. We believe in providing high-quality products, so if your heated product is defective or arrives damaged, please contact us immediately for a replacement or refund.

Exchanges

If you wish to exchange your item for a different size or style, we’ll be happy to assist you! Simply return your original item following our return process, and we’ll help you place a new order.

Customer Support

Our dedicated team is here to assist you throughout the return and refund process. If you have any questions or need help, don’t hesitate to reach out at tmproheat@gmail.com.

We take pride in our heated products and want you to feel confident in your purchase. Thank you for choosing ProHeat! We’re committed to ensuring your experience is as delightful as our creations.